Store FAQs
The questions our support inbox answers most often — ordering, payment, shipping, returns, age verification, and the big one: are these really nicotine-free?
Every product sold on Nicotine Free Vaping contains 0% nicotine (0mg) — including the Geek Bar Pulse Zero, RAZ LTX 25K Zero, Lost Mary MT35000 Turbo Zero, and REIGN BAR MIX 25K. We accept Visa, Mastercard, and American Express. Orders ship from our US warehouse within 24 hours on business days. Buyers must be 21 or older. Support is email-only at support@nicotinefreevaping.com with a 24-hour first reply.
Nicotine-free, really?
Are these vapes really nicotine-free?
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Yes. Every SKU on this site is the manufacturer's 0mg (0% nicotine) version — that is the store's entire premise. We do not carry any nicotine-strength variant of any device, so there is nothing to mix up at the warehouse.
If there's no nicotine, why is this a 21+ site?
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Zero-nicotine vapes are still vaping products, and we apply the same 21+ standard across the store: adult verification (21+) required — ID verified before your order ships.
Which brands do you carry?
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Geek Bar (Pulse Zero), RAZ (LTX 25K Zero), Lost Mary (MT35000 Turbo Zero), and REIGN BAR (MIX 25K) — each in its zero-nicotine edition only.
Ordering & payment
What payment methods do you accept?
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Visa, Mastercard, and American Express, processed through a PCI-compliant card processor at checkout. Card details go directly to the processor over TLS — we never store full card numbers on our servers.
Do I need an account to order?
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No — guest checkout works fine. An account makes reordering faster, saves your address, and keeps order history and tracking in one place.
Can I change or cancel my order?
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If it hasn't shipped, yes — email support@nicotinefreevaping.com as soon as possible with your order number. Once the carrier label is generated, the order is locked.
Shipping & delivery
How fast do orders ship?
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Orders ship from our US warehouse within 24 hours on business days. Most US addresses see delivery in 2 to 5 business days after dispatch, and a tracking email arrives when the carrier scans the package.
Do you ship internationally or to PO boxes?
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No. We ship to physical addresses in the US only. We can't ship to PO boxes, APO/FPO addresses, or outside the United States.
Is there free shipping?
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Yes — orders of $80 or more ship free. Orders under that use a flat $6.99 rate, shown at checkout before you pay.
Age verification · 21+
How does age verification work?
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You confirm you are 21+ at checkout. If our automated check can't confirm your age, we'll email you a secure link to upload a photo ID before the order ships. Adult verification (21+) required — ID verified before your order ships. Our age verification page walks through each step.
Returns & quality
What if my device arrives damaged or doesn't work?
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Email support@nicotinefreevaping.com within 3 days of delivery with your order number and a photo or video of the problem (damaged, dead, or leaking). Once we verify it, a free replacement is packed into your next order. You don't mail the faulty unit back.
Do you accept returns on unopened devices?
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No. All sales are final, and that includes sealed, unused devices; disposables can't be resold for hygiene and authenticity reasons. Wrong-flavor and change-of-heart cases are not eligible. Only units that arrive damaged or not working qualify, under the 3-day claim above. Full detail on the refund & returns page.
Question not here?
Email the support team — first reply within 24 hours on business days.