Refund & Returns Policy
Because these are single-use devices, every order is final sale. If one arrives damaged, dead, or leaking, tell us within 3 days of delivery and we'll pack a free replacement into your next order. Here's how each case works.
Nicotine Free Vaping can't accept returns or exchanges for a change of heart, and that includes devices still in their sealed pack. If something is wrong on arrival, whether it's a RAZ LTX 25K Zero or a Lost Mary MT35000 Turbo Zero that's damaged, dead, or leaking, email support@nicotinefreevaping.com within 3 days of delivery with your order number and a photo or video. Once we've checked it, a free replacement goes into your next order. Wrong-flavor picks and buyer's remorse are not eligible.
Defective or Damaged Devices
If a device arrives damaged or doesn't work (won't turn on, won't charge, leaks juice, fires unprompted, or blinks an error code that basic troubleshooting doesn't clear), email support@nicotinefreevaping.com within 3 days of delivery. Include your order number and a photo or short video that shows the issue.
Our team reviews it, and once the problem is confirmed we add a replacement device to your next order at no charge. You don't need to mail the faulty unit back; dispose of it per local battery-recycling rules.
Damaged Shipment
If the outer package looks visibly damaged, take a photo before opening it, then email support@nicotinefreevaping.com within 3 days of delivery with your order number and photos or video of the box and any affected device. Verified damaged devices are replaced free in your next order.
Replacement in Your Next Order
Approved replacements are not refunded to your card and are not sent as a separate parcel. The verified unit is added, free, to the next order you place with us.
All Sales Are Final
For hygiene and authenticity reasons, we don't accept returns or exchanges on disposable vapes, opened or unopened. Once a device leaves our warehouse we can't resell it, even if the pack was never opened.
If a device works on arrival, it's yours. The 3-day claim window only covers units that arrive damaged or don't work.
Change-of-Mind Returns
Wrong flavor ordered, didn't like the taste, a change of heart, or "battery died after I used most of the juice" cases are not covered, sealed or not. The 3-day window is for devices that arrive damaged or not working, not for preference or normal end-of-life behavior.
Direct Support
3-day claim window
Arrival damage and dead units show up right away, so claims are made within 3 days of delivery.
One fulfillment center
Defect reports come back to the same team that shipped your box — the root-cause loop stays tight.
24-hour reply
Email first reply on business days. A photo or video plus your order number lets us verify a claim quickly.
Nothing to mail back
Verified replacements ride free in your next order. No postage labels to print, no boxes to send back.
Report a Quality Issue
Email within 3 days of delivery with your order number and a photo or video. Verified replacements are added free to your next order.