Quality is our job.
If a device arrives defective, dead, or leaking, we replace it within 7 days. Hygiene rules mean we can't take returns on opened disposables — here's how every other case works.
Nicotine Free Vaping covers quality issues for 7 days from delivery — defective, dead-on-arrival, or leaking devices, whether it's a RAZ LTX 25K Zero or a Lost Mary MT35000 Turbo Zero — replaced free after you email support@nicotinefreevaping.com with your order number and a photo. We don't accept returns of disposables for hygiene and authenticity reasons. Wrong-flavor and buyer's-remorse cases are not eligible. Damaged-in-transit packages get full replacements at our cost.
Defective or Damaged Devices
If a device arrives with a manufacturing defect — won't turn on, won't charge, leaks juice, fires unprompted, or blinks an error code that doesn't clear with basic troubleshooting — email support@nicotinefreevaping.com within 7 days of delivery. Include your order number and a clear photo of the device showing the issue.
Our team reviews the photo, confirms the defect, and ships a free replacement. You don't need to mail the defective unit back — disposal happens at your end per local battery-recycling rules.
Damaged Shipment
If the outer package looks visibly damaged, take a photo before opening it and email support@nicotinefreevaping.com. We open a carrier claim and ship a full replacement from our US fulfillment center at our cost while the claim resolves.
Refund Processing Time
Approved refunds post back to your original payment card within 5 to 10 business days of approval. Card-issuer processing time is outside our control.
No Returns on Opened Devices
For hygiene and authenticity reasons, we don't accept returns on disposable vapes once the seal is broken. This is industry-standard practice — once a device touches your mouth, we can't resell or sanitize it.
We also can't accept returns of unopened devices outside the 7-day quality window. If a device passed initial QC and works on arrival, it's yours.
Change-of-Mind Returns
Wrong flavor ordered, didn't like the taste, changed your mind, or "battery died after I used most of the juice" cases are not covered. The 7-day window is for genuine quality issues, not preference or normal end-of-life behavior.
Wrong Item Shipped
If we shipped the wrong flavor or wrong device, email support@nicotinefreevaping.com with your order number and a photo of what arrived. We ship the correct item at our cost and you can keep or dispose of the misshipped unit.
Direct Support
7-day window
Long enough to catch every real defect, short enough to keep abuse rare.
One fulfillment center
Defect reports come back to the same team that shipped your box — the root-cause loop stays tight.
24-hour reply
Email first reply on business days. Photo + order number gets approval within 24 hours in most cases.
No return shipping
Quality replacements ship free — no postage labels to print, no boxes to mail back.
Report a Quality Issue
Email with your order number and a photo. We reply within 24 hours and ship replacements free.